30th FVI Expert Breakfast

Topic: "The Supervisor Office as an Information Hub?" – Why paperwork and constant disruptions paralyze maintenance. In this session, Mike (Freelance Consultant) used a live survey to visualize the problem: Leaders in maintenance can't get to work because someone is constantly storming into the office.

• The "Doorstep Trap": The survey showed: In many companies, the master office is the bottleneck. Employees come in ("Boss, I need..."), the phone rings, notes are handed over. The result: No time for strategy, just firefighting.
• Standardization of Communication: Mike reported on a master he "saved" by saying: "Door closed, phone off." Instead of constant interruptions, fixed times (shopfloor meeting) and clear channels (app/checklist) were introduced. Anyone needing info looks into the system, not to the master.
• Data Quality through Dropdowns: Marcel Hahn made an important point: Free text fields are data graveyards ("Machine broken"). Checklists with dropdowns ("Motor defective" / "Bearing stuck") enforce structured data that can be evaluated later.
• The "Blind Spot": Matthias (participant) warned against the "checklist mania". When employees only tick off checklists mindlessly, they switch off their brains. Continuous Improvement Process (CIP) only works if employees understand the purpose and not just fill out forms.
• Maximum Transparency: Marcel Hahn advocated that everyone should be able to see everything. The discussion "Who is allowed to have which info?" is often a power game ("knowledge is power"). Transparency (e.g., via a dashboard) flattens hierarchies and speeds up the team.

Assessment: From paperwork to digital process This episode is a perfect scenario for ADAM as a process enabler.

• ADAM frees the master office: When all orders, plans, and documents are in ADAM, no one needs to ask the master: "Which spare part do I need?" The employee looks at their tablet. The master office transforms from an "information desk" to a control center.
• Structured Data without Compulsion: ADAM uses AI to turn unstructured inputs (speech, photo) into structured data. The employee says: "Bearing on pump 3 is stuck." ADAM automatically categorizes it as "Mechanical Defect > Pump". This solves the problem of poor data quality without annoying the employee with dropdown menus.
• Shopfloor 2.0: Mike's vision (structured communication) is supported by ADAM. The digital shopfloor board shows in real-time: What's open? Where's the fire? The morning meeting lasts only 5 minutes because all the facts are on the table.

Conclusion: Communication is good, but structured communication is better. ADAM channels the flow of information so that leaders can lead again, instead of just distributing messages.